Forum Discussion

Lisa Feraco's avatar
Lisa Feraco
Explorer | Level 3
4 years ago

Cancelling a Subscription

Hi,   Wondering how to cancel a subscription for the company I work for. I followed the instructions in the help center, but under our "plan" tab there is no option to cancel the subscription. Th...
Account Settings
billing
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Lisa Feraco, and welcome aboard the Community. 

 

If there’s no option to cancel the subscription, after logging in to the Dropbox account in question, there’s a chance that the account was initially upgraded via the App Store/Play Store instead. 

 

Can you please check your bank statement and let me know if you see Google/Apple next to your company's Dropbox charges? 

 

Keep me updated!

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