Did not receive 100GB free space for one year with new lenovo laptop

[teddybearfactory]

Dear kind Lenovo support team,

I recently bought a new Lenovo Legion 7 which comes with a new free 100GB promo.

After reading this article I have come to the conclusion that something must have gone wrong when installing the dropbox app to my new laptop as I did not receive the 100GB.

Can I please get some help with getting this promo to work?

Best Regards,

David

[Jay]

Hi @teddybearfactory, thanks for bringing this to our attention.
 
Did you sign into an existing Dropbox account, or create a new Dropbox account from the pre-installed app?
 
Have you previously activated any other type of promotional quota on your account, either by Lenovo or another company?
 
This will help me to assist further!

[teddybearfactory]

Hy Jay,

Thanks for the quick reply and for taking care of my problem.

After clicking on the promotion link found inside lenovo manager it downloaded a new Dropbox app onto my laptop and I logged in with my existing account.

I have activated a promotion from my Samsung phone which I think is still running as I still have 30gb.

Best regards,
David

[Jay · Accepted solution]

Thanks for the info. The Lenovo offer is only available for new Dropbox accounts, so if you signed into an existing account, then the promotional quota wouldn't be eligible for your account.

[teddybearfactory]

Superb, accepted as solution.

I misunderstood the "new account" as a new install on a new device.

In this case I will simply open a new account and transfered everything.

Thank you very much for your help and have a great day!

[snehbhatasana]

12 months lenovo 100gb bonus means what about 100gb after 12 months?

If i want to keep my 100gb for lifetime how many price i have to pay?