Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi, I have been double charged for your service and my account downgraded. How do I speak to someone as I don't live my life on message boards ?
Hi @Kumar99, I'd be happy to help!
Can you try contacting our Support team directly? They'd be able to have a look into account-specific info and let you know how to proceed next.
Once you do, feel free to reply back here, and let me know your ticket number so I can locate it on our system.
Hi Megan, I have sent an email to the support team and given details of the transaction for this month itself. Hope the team gets back as soon as possible and hope you can help me to follow up with them if they have not replied
Hi @Kumar99, great job!
Feel free to send me your ticket number reference, so I can locate it on our system.
Hi Megan, my ticket ref number is 17279740. The person has asked me to check the 12 digit alphanumeric code. I am not sure how do you enter this but I have a screenshot of the double billing below here. Hope you guys can get back to me as soon as possible. Will prefer a call or video chat if possible rather than going back and forth in the community and through ticket request. I do not mind going to customer care centre as well if there is one located in Singapore. Hope you guys can get back as soon as possible because like I mentioned, this issue of double billing has been happening for many months already since I have subscribed to dropbox
Hi @Kumar99, let's look into this!
I just sent you an email, in order for us to have a closer look into this. I'll see you there.
Thanks a bunch!
Hi Megan, so sorry that I wasn't able to follow up on the message as I got caught up with work. So what's the follow up from here as from my previous post, I have sent a screenshot of how I am charged twice. Do you want me to contact the bank? or is there something else you want me to do. And in the case that I am doubly billed, will Dropbox be able to refund me for the double billing?
I sent you a new email, in order for us to have a closer look into this. Can you reply back to me, please?
For more info on available support options for your Dropbox plan, see this article.
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