Dropbox does not recognize my paid subscription

[docvox]

I an using 134GB of storage and have had a 2TB subscription for several years, renewed most recently Feb, 2023, but Dropbox, while they list this as    having been paid says I am only a basic member and am exceeding my storage.  Unable to access Help as I am not considereda paid member

[Walter]

In that case, I'd recommend getting in touch with our support team for further assistance through this form.

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

Once you get a ticket from our system, you can share its ID here so that we can look it up as well. 

I hope this helps @docvox