Lost account info

[onesoundschool]

I had a hellosign account and paid for the discounted yearly subscription last summer then I cancelled my account. I'm now reconsidering re subscribing but I can't find any history of my account. I've used my old email and changed the password but no luck

Andrew

[Jay]

Hi @onesoundschool, thanks for bringing this to our attention.

Could you clarify on how you 'cancelled your account'? 

Did you cancel your payment somehow, or delete your entire account?

This will help me to assist further!

[onesoundschool · Accepted solution]

Thank you Jay for your reply!

I think I just re found access to my account by clicking an old clients signed document, so I think I'm good to go for now. 

Thank you

Andrew

[Jay]

No worries, glad you were able to locate your account!