Dropbox still charged me after account was cancelled.

[MikeMurray978]

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or a bot that just redirects you without any real help. Oh! And the kicker! To access any of this you have to sign into Dropbox! Something that is pretty hard to do when you have deleted you account. I had to register again just submit this! I should be refunded and no longer charged. I’m sure this will go no where and this won’t happen. It’s criminal to keep charging me after a cancelation of service and straight up wrong to make amending the issue this difficult.

[Jay]

Hi @MikeMurray978, thanks for messaging the Community.

I understand your frustration over this matter. 

If you cancelled or deleted your account, then it means that you might have another Dropbox account which is being charged.

You could try checking the card lookup tool to see which account it's associated with.

If you need any further assistance, please let me know!
 

[Da17]

Please quit charging my account, I canceled in February and in April, you keep charging my account and I want a refund!!

[Megan]

Hi @Da17, welcome to our Community! 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Let me know!

[ylilmoon]

I am still being charged after I deleted my account. I had to create a new account to post here because the card look up was not working, the chat bot not helpful, and no other options for support. I need a refund for all charges to a subscription I don't have. After reading previous posts, it sounds like this is a problem many others have so I really hope Dropbox takes measures to remedy this as well as prevent it from happening in the future. 

[Hannah]

Sorry to see you're having trouble with this, @ylilmoon.

Is the charge you received a credit card one, or through iTunes/Google Play?