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How can I cancel a subscription without access to the account?

How can I cancel a subscription without access to the account?

PieroNeri
Explorer | Level 4
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Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?

 

Thanks in advance!

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Hey @PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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83 Replies 83

Rich
Super User II
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@PieroNeri wrote:

I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore.


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

PieroNeri
Explorer | Level 4
Go to solution

Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

Hannah
Dropbox Staff
Go to solution

Hey @PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Rich
Super User II
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@PieroNeri wrote:

Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 


For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.

PieroNeri
Explorer | Level 4
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Hi Hannah, yes that would be great. You can reach me at [removed per the Dropbox Community Guidelines]

Hannah
Dropbox Staff
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Thanks, Piero!

 

I just emailed, you so we can continue from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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RonH1
Explorer | Level 3
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Hello,

Like the user above, I also need to cancel a subscription and I am not the Admin for the company account.

My email is [removed per the Dropbox Community Guidelines]

Thank you.

Hannah
Dropbox Staff
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No worries, @RonH1, I just sent you an email, so we can investigate this internally. 🙂


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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RonH1
Explorer | Level 3
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Thank you for the prompt reply!

Ron H1

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