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PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago

Thank you very much for your fast reply. Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
PieroNeri wrote:

Unfortunately there is no way to get in contact with the support whithout being connected with the account you need help for. 

For future reference, there is. When it asks for the account, select Other, then continue filling out the form. Eventually you'll get to an option for submitting a ticket, even when you're not signed in to the account.

  • thx7783's avatar
    thx7783
    New member | Level 2
    3 years ago

    Hi,

     

    I have a very similar problem (old Dropbox account - login email no longer exists). Could someone from Support please make contact with me? Thanks

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