How can I cancel my subscription? I don't see the "cancel plan" option.

[jjoni]

Hi, 

I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary.

I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option. I have NOT used any mobile device other than my PC to access my dropbox, so I don't know why I don't see this option. 

Can somebody help me how I can cancel this subsription?

Thank you.

[Rich · Accepted solution]

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@jjoni wrote:

I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.

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If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.

[jjoni]

Thank you! That solved my problem. 🙂

[worstcompanyeverdolphin]

Hi, 

I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary.

I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option. I have NOT used any mobile device other than my PC to access my dropbox, so I don't know why I don't see this option. 

Can somebody help me how I can cancel this subsription?

Thank you.

[Megan]

Hi @worstcompanyeverdolphin, let's jump right into this!

I just sent you an email, in order for us to have a closer look on this. Reply back to me, and we'll take it from there! 

Thanks! 

[VictorLu]

Hi, I had an account connected to my old work email address.
That email address has been deleted since I don’t work there anymore, but Dropbox still charge my account (but I can’t cancel it). What do I do?

[Megan]

Hey there, @VictorLu, how are you today?

I just sent you an email, in order for us to look into this closely. Respond back to me, and we'll take it from there.

Thank you!

[VictorLu]

Hi @Megan,
Thank you for answering.
I have replied on your e-mail. 👍🏼

[alckc]

Dropbox makes it almost impossible to cancel your subscription.  There is not "cancel button" on the "Plan" tab.  I am the sole user who set up the free trial and there is no Admin login.  Company does not want to make it convenient to cancel.  Very shady business practice.  Just milking people for monthly fees. 

[Rich]

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@alckc wrote:

Dropbox makes it almost impossible to cancel your subscription.  There is not "cancel button" on the "Plan" tab. 

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It's actually very simple to cancel a subscription or trial. Typically, if you don't see the Cancel option then either the account you're signed in to doesn't have a subscription, or the subscription was started on a mobile device and you need to use the Subscriptions section on the device's app store to cancel.

Go to your Plan page. What plan does it show you on currently? If it shows as Basic then you're signed in to a free account that has no subscription, which would mean there's nothing to cancel.