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ritesh369's avatar
ritesh369
Explorer | Level 3
1 year ago

How can I remove my credit card from Dropbox, after downgrading my account to Basic?

Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card...
billing
downgrade
Dropbox Basic
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi ritesh369, and welcome aboard our forum. 

 

First off, can you send a screenshot of what you see on your Plan page here? 

 

Iā€™d also like one more screenshot of your "Manage account" section (while hiding your payment details). 

 

Weā€™ll go from there.

ritesh369's avatar
ritesh369
Explorer | Level 3
1 year ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for that, ritesh369! Can I log a ticket for you and check this further?

    • ritesh369's avatar
      ritesh369
      Explorer | Level 3
      1 year ago

      Hey Nancy,


      If logging ticket will escalate this issue and resolve it then please go ahead and log the ticket. 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi ritesh369, I've opened a ticket for you, please could you reply to it as soon as possible!

    • CameronSuthe's avatar
      CameronSuthe
      New member | Level 2
      9 months ago

      Hey nancy same thing is happening with my account

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hi CameronSuthe! Hope you're doing well. 

        Can I message you to the email address youā€™ve linked to your Community profile here? I can further assist you this way.

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