Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial, the Db account on my pc, says that Basic is the current subscription.
Therefore I am unable to cancel a subscription that was not activated.
So what am I to believe - cince Db welkoced me to a subscription that was not activated? Since I can not cacelle it, will I still be billed?
I finally found the solution!
I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.
What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!
Hi @guri2, thanks for messaging the Community.
Are you see any payments or trials on this page?
As the plan page is showing Basic, then it means you're not on a trial at this time.
Keep me updated with any details or screenshots.
No, there were not any billing or trial! This is how it looks - and that confused me, since I did recieve an e-mail that wellcomed me to Professional. I do not want to get a bill for something I did not receive! I suppose I just have to cross fingers and hope then...? Guri2
It does seem like you're on a Basic plan for this account.
Just to be certain, do you have any other email addresses that you use which could have a Dropbox account associated with it?
I did look into that. It´s not been used for years - and it shows the same Basic account as the one i checked previously. So hopefully I do not receive a bill. I do not know what more to check or do! Thanks for your help and engagement, Jay!
Hey @guri2, I hope it’s alright if I jump in, as well.
Can you check this page, too? Is the email address you see there, the same as the one you received the upgrade confirmation to?
Hi Nancy, and thank you for answering - the address on the page you reffered to is my old e-mail, and I got the confirmation to my new gmail-adress, which is the active one today, both on computer and phone. I did want to try D Professional linked to my computer.
I do see however, that my account on the phone still has the hotmail-adress, AND is running D Professional - but that is not a trial - because there is no way to cancel that one. It was probably a part of the standard software when the phone was purchased(?)
Thanks for the updates, @guri2!
It sounds like you have two separate Dropbox accounts indeed, linked to two email addresses.
Can you let me know if your Dropbox account was upgraded directly via the Dropbox website or the App Store/Play Store on your mobile device?
If you’re not sure, you can also check your bank statement where your charges are showing.
Let me know what you find.
Today I got a reminder about the trial-period and that I will be billed if I do not cancel within that date. So, there is no doubt weather I will receive a bill or not!
I thank for your time and effort to help - and if you do not hear anything more, it´s because I decided to cancele/delete all my Dropbox accounts. There are other solutions for backup and charing - and this has taken too much time to solve!
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!