How to change subscription via ios to dropbox directly

[jsophialee]

Hi,

I had my Dropbox Plus through apple subscription, but I’d like to manage my account directly from dropbox website.

My plan via apple app store has been already lapsed since January 2, but I cannot find a way to subscribe the dropbox service directly from dropbox.com.  Can you tell me how I can change the way to subscribe dropbox plus via dropbox.com?

Thank you,

Sophia

[Jay]

Hi @jsophialee, thanks for bringing this to our attention.

Has you account officially downgraded to a Basic plan according to this page?

If so, you can upgrade to a Dropbox Plus plan from this page on the site.

If you have any further queries, feel free to message back.

[jsophialee]

No, it still says "dropbox plus", although I cancelled the subscription before the planned payment date of January 2. When would it change to basic, so I can upgrade?

On a side note, when I click my initials on the right top of the dropbox website, under "personal account -- general" it says "basic".

[Jay · Accepted solution]

Once the site has confirmed that the subscription has been cancelled, since it seems it might not have been fully registered from the iOS system, it would return to a Basic plan, and that's when you'll be able to upgrade to a Plus plan from the site.

[jsophialee]

Okay, thank you, Jay!

[Dan57]

Jay,

I want to move my Dropbox Plus subscription from iOS to Dropbox. I just cancelled it in iOS and my current subscription runs thru 2/13/25. What is the best way to ensure my account is renewed in Dropbox prior to my subscription end date. Do I need to wait until the current subscription end date? If the account has to returns to a Basic Plan before I can upgrade back to the Plus plan, will I lose any files?  

Dan

[Megan]

Hey @Dan57, happy Friday, the weekend is approaching! 

I'll be happy to explain!

The short answer is: yes, you need to wait for the account to downgrade to our Basic plan first. 

Once that happens, you can access our plan page, and choose the subscription that best suits you. 

As for the files, please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. All that happens is that your syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files or changes. 

If you have any questions, I'm here!

[Dsagstad]

Hi

Having exact same issue. The Dropbox account has been downgraded to Basic, but the upgrade screen doesn’t show the prices and says an error so won’t let me pay.

My iPhone says I still have a Plus subscription until 28th April but this doesn’t show in my account.

[Jay]

HI @Dsagstad, have you tried restoring your purchases on your iPhone using these steps?