I am being charged for a Dropbox account that I do not have

[blruhe]

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges?

Thanks!
Bethany 

[Rich]

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@blruhe wrote:

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have ...

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Phone support is only available on Business accounts. All others can submit a ticket.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[NaomiSB]

I am having the same issue. Did you get this solved? 

[Nancy]

Hey @NaomiSB. Can you please check your bank statement and let me know if you’re receiving direct Dropbox charges, or bills from iTunes/Google Play?