I can't upgrade to a paid plan

[leette]

I've been trying to upgrade my account for months, but when I press on any of the upgrade options, all that I see is a white window that appears. A few weeks ago I would see "Error 500", at least that doesn't appear anymore. I don't want to start a new account because my old one contains 100 GB of files that I would then loose because the account is on a basic plan. 

I've been trying to talk to customer support forever, but it's been extremely frustrating, as the emails I get back just sound like they're chatGPT regurgitating troubleshooting tips that have nothing to do with my problem. 

[Jay]

Hi @leette, thanks for bringing this to our attention.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Have you tried switching browsers entirely to see if this helps?

This will help me to assist further!

[leette]

Thanks @Jay for getting back to me. I've tried different browsers, with and without institutional VPNs and on different devices, so it appears to be account related.

[Jay]

As a precaution, could you try accessing the site using a different device or network entirely, since there shouldn't be any errors on the billing page?

[leette]

As I said, I did try the process with different devices, different networks and different browsers. The process is always the same, this page still works: https://www.dropbox.com/out-of-space?oqa=account_menu_upgrade&reason=upgrade
but clicking on any of the "upgrade now" buttons leads to a blank page. 

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?