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I don't see an option to cancel my plan
I am unable to cancel the auto renewal of the credit card. It automatically took payment and I'd like for this not to happen again next time. There is only option under billing to view the invoices...
Rich
Super User II
Super User II
frankserafini wrote:
Thanks so much for the speedy reply, but your kind attempt is still faulty: Dropbox is attempting to bill me.
I've provided information on how to contact Support (make sure you're NOT signed in when doing so). You'll need to open a ticket so Support can take care of it for you. No one here on the forum has access to your account information to see what the problem is.
Perhaps Megan Hannah or Walter can initiate the process for you, if they see this topic.
You are still billing me. This is fraud. Dropbox does nothing for me. YOU open a ticket and CANCEL MY PHONY SUBSCRIPTION. I'm calling my bank to report your fraud.
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- Nancy
Dropbox Community Moderator
Sorry to hear youâre still being billed, frankserafini. I checked our system and I can see youâve already opened a ticket with our support team, so Iâve left them an internal note on your behalf. They should reply back to you as soon as possible.
If you need something else, donât hesitate to ping me here.
