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I need a phone number to call customer support

I need a phone number to call customer support

mdunk
New member | Level 2

I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person. 

19 Replies 19

Rich
Super User II

@mdunk wrote:

I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person. 


There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated through their admin console.

 

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

 

 

Divad
Explorer | Level 4

phone number under Teams & Admi is an option so what is it?

Mark
Super User II

When you are logged in to an account with it you are given the option to input a number and somebody calls you. There is no inbound support available. 

 

You can do that at www.dropbox.com/support


 


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Sara Heath
New member | Level 2

apple has been billing me for the past year ( and I just noticed ) for drop box plus, but, for the last year, drop box says I no longer have plus and needed to upgrade - couldn't explain this to the chat bot lol. Has anyone found a phone number? I dont want to re-enter credit card info since I'm already being billed.

Rich
Super User II

@Sara Heath wrote:

apple has been billing me for the past year ... drop box says I no longer have plus ... Has anyone found a phone number?


There is no phone number. Phone support is available to Business customers and it's handled via a callback initiated through the account's Admin console. All others can find the support options available to them on the Support page.

 

You can try contacting Support, but since you're being billed by Apple you really should be contacting them. Dropbox won't have any information on your payments as it's Apple that processes them. If you do contact Dropbox Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Megan
Dropbox Staff

Hi @Sara Heath, how are you today?

 

It sounds possible that you upgraded a different account than the one you're using.

 

Have you tried contacting Apple in order for them to help you locate where the charge is coming from?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Lineman
New member | Level 2

I need to speak with someone from Dropbox customer support - Does anyone have a number? This is crazy!? Very Frustrated 

Lineman
New member | Level 2

Were you able to find a phone number? This is crazy! 

Walter
Dropbox Staff

Hi @Lineman, could you elaborate on the issue you are facing so that we can assist further? 

 

If it's the same as the OP, could you clarify if you upgraded your account through the website or via the app store on a mobile device?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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