I paid for an upgrade, but my account is still not upgraded

[Kevvybhoy67]

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409

[Gustavthapper]

Yes

[Megan]

Hi @Gustavthapper, I just sent you an email.

I'll see you there, cheers!

[Gverm92]

Apple Pay Chared me to upgrade my account. But it still says I have to upgrade. This happened when I tried to upgrade to the 11.99 one. And it never upgraded. So I canceled my subscription and was still charged, and then I just tried to upgrade to professional, and again it charged me, with the Apple notification saying I would be refunded the 11.99 I already paid and just be charged the 19.99, but my account still says basic. Please help. I’ve started using this for work and I have to upload hundreds of photos.

[Hannah]

Hey @Gverm92, thanks for bringing this to our attention.

Can you open the Dropbox app, and try to restore your purchases by following these steps?

Let me know how it goes.

[Gverm92]

Hannah,
When I do that I get an error message, “NSURLErrorDomain error 409”. I even have the confirmation email in my mail.

[Nancy]

Thanks for clarifying that, @Gverm92, and sorry for jumping in. 

Have you perhaps opened a ticket about this with our support team, so that they can investigate this further? If so, feel free to send us your ticket number here.

[neamtuumarius]

I paid 11.99$ with my Visa card for my 30 days free trial (automatically) with 2TB upgrade cloud space. But I still am on free 2GB. How is this possible?! No email address from the dropbox support, that's not right

[Hannah]

Hey @neamtuumarius, sorry to hear about this.

Did you upgrade directly through our website or through the Dropbox app on your mobile device (billed through iTunes/Google Play)?

[neamtuumarius]

Directly through website from my laptop @Hannah

[Nancy]

Sorry for jumping in, @neamtuumarius. 

Is it possible that you have another Dropbox account (linked to a different email address) that has been upgraded instead?