Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Hey @Kevvybhoy67, thanks for posting on the forum!
Just to clarify, did you upgrade your Dropbox account via the App Store on your mobile device?
Is it possible to send me a screenshot of the error message that you mention?
Keep me updated.
Hey @Bfreshh74 , sorry to see you're having trouble.
Did you upgrade your account directly through our website or from the app on your phone?
If the latter, was the payment made through iTunes or Google Play?
Hi @Kath8, let's see what we can find on this!
As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.
Keep me posted!
For more info on available support options, see this article.
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