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Alter2024's avatar
Alter2024
Explorer | Level 3
1 year ago

I redeemed a license key for 3 years, but now my Dropbox account has been suddenly downgraded.

I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead. I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a...
downgrade
Payments
Plans
Alter2024's avatar
Alter2024
Explorer | Level 3
1 year ago

Thank you for contacting me.
I apologize for the basic question.
You mentioned replying to the email, but I cannot find the email address and am not sure which one to use.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

No worries! You should be able to see my email at the inbox of the email address you see on this page.

  • Alter2024's avatar
    Alter2024
    Explorer | Level 3
    1 year ago

    Thank you for your assistance.

    I replied to the email yesterday, but I wanted to confirm if that email was sufficient for verifying my identity.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Alter2024! I just replied to your email. Please check it, when possible.

  • Alter2024's avatar
    Alter2024
    Explorer | Level 3
    1 year ago

    Thank you for your continued support.

    Will it still take a considerable amount of time to resolve the issue?

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