Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Not sure if this is the right location to put my question.
I am actualy looking for a storage plan for a capacity of +/- 3TB.
Files are mostly pictures (RAW files), and backup of my Lightroom library.
No need to add other users or teams, just for individual use.
What plan would you recommend ?
I've tried to get the Dropbox Plus 3TB option as my 2TB plan is full. Unfortunately because I was subscribing through GooglePlay there is no upgrade option, even though my account plan page says "You purchased Dropbox Plus through Google Play. To make changes to your subscription, visit the Google Play Store."
I've gone to support who unsubscribed me from Google Play and told me to go to the Sales team at https://experience.dropbox.com/contact
I filled in the contact form and got an email back saying
" This is an automated response, letting you know you've contacted Dropbox Sales rather than Support. We have plenty of resources available that will be able to answer your questions. For immediate support, visit our Help Center or contact our support team directly. They will be able to assist you further. "
So I've gone full circle. Even if I try to purchase a new plan directly, it just sends me back to https://www.dropbox.com/account/plan and the go to Google Play instruction.
I've had multiple "Don't Go! Please Resubscribe" emails from DropBox but not a single one of them offers me a path to do anything than pay for a storage plan that is already full.
Thank you but that information does not help me upgrade my storage now. The only options to "change a subscription"on Google Play are Cancel or Resubscribe (to a full storage account).
That is not a real option. I am not trying to change to Dropbox Pro, but to simply change my Dropbox Plus to the 3TB option.
If I am stuck with a full account until my subscription ends, while I need to upload files, it will be faster to migrate to OneDrive or Google Drive. At least I won't be going around in circles for days.
For more info on available support options, see this article.
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