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Issues with upgrading through App Store

Issues with upgrading through App Store

noadlibitum
Explorer | Level 4
Go to solution

Hi, Im having issues with upgrading my plan. I re-subscribed through App Store but dropbox cannot see it. Every time I press the restore purchase button it says "the operation couldn't be completed. (http://dropbox.com error 403). How can I fix this?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

No worries @noadlibitum - I just sent you an email to investigate a bit more with account specific details. 

Take a look at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

9 Replies 9

Mark
Super User II
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Are you using the most recent version of Dropbox?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

noadlibitum
Explorer | Level 4
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Yes, I'm using the latest version (260.2)

Walter
Dropbox Staff
Go to solution
Hey @noadlibitum, sorry to jump in here, but could you try logging out of the app store and the mobile app as well and then log in again and try to restore your purchases anew?

If you're still getting the same error, please send us a screenshot so that we can have a visual too.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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noadlibitum
Explorer | Level 4
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I just tried that and I am still getting the same error when I try to restore purchase.  I've attached two error pages I came across below. IMG_7271.PNGIMG_7272.PNG

Walter
Dropbox Staff
Go to solution
In that case, may I reach out via email to have a further look internally @noadlibitum?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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noadlibitum
Explorer | Level 4
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Sure! I've already sent a mail to the Dropbox customer service yesterday but I haven't got any response yet.

Walter
Dropbox Staff
Go to solution

No worries @noadlibitum - I just sent you an email to investigate a bit more with account specific details. 

Take a look at your inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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brianhaider
New member | Level 2
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I have the same problem, can somebody help me too?

 

Hannah
Dropbox Staff
Go to solution

Hey @brianhaider, sorry to see you're having trouble upgrading your account through iTunes.

 

Can you let me know what you've tried so far?

 

Did you try to restore your purchase?

 

To do this, open the Dropbox app, tap on "Account", then on the gear icon and then on "Restore purchases".


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
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    brianhaider New member | Level 2
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    Walter Dropbox Staff
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    noadlibitum Explorer | Level 4
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