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Need to reduce licenses

Need to reduce licenses

bjgoldstein
New member | Level 2
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What needs to be done to reduce the number of licenses that we are paying for?

2 Accepted Solutions

Accepted Solutions

Mark
Super User II
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I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard

 


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Jay
Dropbox Staff
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Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
 
If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

16 Replies 16

Mark
Super User II
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I am pretty sure you can only do this upon renewal of your contract to a minimum of 3 (it used to be 5).

You can alter the licences you need at the Admin dashboard: https://www.dropbox.com/team/admin/dashboard

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


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:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Jay
Dropbox Staff
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Hi there, you can reduce licenses as Mark said to a minimum of 3 licenses, however the change will only appear on your account (and thus the reduced fee) when your account next renews, which is either in a month or year.
 
If you can’t reduce your licenses and you did remove people in the past, check if those users were suspended instead of removed, as suspended users still take up a license.
 
This also applies to pending invite to your team, so if any exist that you don’t want to join the team, just delete the invite from the admin console.
 
Hope this information helps!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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TABNORM
Explorer | Level 4
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This did  not help. It delets the person NOT the number of licenses on contract.

Jay
Dropbox Staff
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How many licenses do you have at the moment and how many do you want on your account?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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TABNORM
Explorer | Level 4
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Hi

I need to reduce to 3 from the 7 we have. My licenses renews in a month.

Jay
Dropbox Staff
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How many active licenses do you currently have assigned to users? Are you able to reduce the licenses in any way?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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TABNORM
Explorer | Level 4
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I only have two licenses assigned to users. I want to keep the third in case I need it. I have deleted all other users. 

How do I reduce number of licenses to 3.

 

Jay
Dropbox Staff
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Have you followed the steps in this article?
 
  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage plan.
  5. Click Manage licenses.
  6. Change the number of licenses in the box that appears. 
  7. To remove unneeded licenses, click Remove licenses instead.
 
If you’re getting an error message, let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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TABNORM
Explorer | Level 4
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Thank you

I had been to that page but visually it appears you can only add licenses not remove licenses.

 

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