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Need to reduce licenses

Need to reduce licenses

bjgoldstein
New member | Level 2
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What needs to be done to reduce the number of licenses that we are paying for?

16 Replies 16

Jay
Dropbox Staff
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Entering a minus symbol and a number doesn’t work to show the 'Remove licenses' option?
 
If this is the case, would it be okay to message you at the email address associated with your forum profile to assist further?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Plc
New member | Level 2
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My account has 5 licenses with only 3 active. I want to reduce the account licenses to 3 but Dropbox says the account has a minimum of 5 and won’t allow the decrease. Please advise

Jay
Dropbox Staff
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Hi @Plc, would it be okay if we message you at the email associated with your forum profile to assist you further on this matter?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Plcpartners
New member | Level 2
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Yes thanks Jay

Peder
New member | Level 2
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I have the exact same problem. Can you assist me as well?

Jay
Dropbox Staff
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If you’re having problems reducing the licenses on your account, let me know if it’s okay to reach out to your email address on your forum profile.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Peder
New member | Level 2
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yes please!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to 'Ask the Community' ] 

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