cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Refund for my deceased husband’s account

Refund for my deceased husband’s account

Barbara53
Explorer | Level 3
Go to solution

How do I get a refund for my deceased husband’s Dropbox account?  He died in April and I was billed in May.  

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Perfect. 

 

In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

 

Let me know if that’s OK with you, and we’ll get things started.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Nancy
Dropbox Staff
Go to solution

I’m sorry to hear about your loss, @Barbara53

 

The charges that you received, do they seem to be associated with Google Play/iTunes or do they seem to be coming directly from Dropbox? 

 

Let me know, and we’ll have a look.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Barbara53
Explorer | Level 3
Go to solution
Nancy - they are from Dropbox.

Nancy
Dropbox Staff
Go to solution

Perfect. 

 

In this case, I’d like to log a ticket for you and email you directly to the email address that’s linked to your Community profile here. 

 

Let me know if that’s OK with you, and we’ll get things started.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Barbara53
Explorer | Level 3
Go to solution
Yes that would be fine. Thank you.

Hannah
Dropbox Staff
Go to solution

Hey @Barbara53, sorry to jump in here.

 

I just sent you an email, to the address connected to this Community profile, so make sure to get back to me, when you have a chance. 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Barbara53 Explorer | Level 3
  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?