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Re: Something went wrong message when trying to pay for upgrade

Re: Something went wrong message when trying to pay for upgrade

Catalyst-of-Awesomeness
Explorer | Level 3

Turki Al Nassib,

 

When they emailed me directly from service, they found that the account had been processed through iTunes or ApplePay and was hung up there.  

 

I was not able to access this page (https://www.dropbox.com/support) while it was locked up, but I am sharing it with you because I can see now how it would get me to the support process sooner.

 

It should look like this if you click you want to email support.

CatalystofAwesomeness_0-1664306307065.png

 

Re: Something went wrong message when trying to pay for upgrade

Hannah
Dropboxer

Not to worry @Turki Al Nassib, I just sent you an email, so we can look into this.

 

Just make sure to get back to me, when you get a chance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Something went wrong message when trying to pay for upgrade

Turki Al Nassib
Explorer | Level 3

the problem is still the same.

I already emailed the support team and tell now no solve

Re: Something went wrong message when trying to pay for upgrade

Walter
Dropboxer

Hey @Turki Al Nassib, sorry to hear you're still having issues with this.

 

Could you share your ticket ID in order to look it up in our system? 

 

Also, I can see that Hannah also sent you an email. Did you get the chance to check your email's inbox for her message?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Something went wrong message when trying to pay for upgrade

Ruth_Angel
New member | Level 2

I am having this exact same issue.  I've done all the usual tricks already mentioned here and nothing.  PLEASE HELP!

Re: Something went wrong message when trying to pay for upgrade

Walter
Dropboxer

Hey @Ruth_Angel, sorry to hear you're having issues with this.

 

Since you've already done some troubleshooting and this persists, would it be OK if we reached out via email to investigate further? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Something went wrong message when trying to pay for upgrade

Ruth_Angel
New member | Level 2

Yes please

Re: Something went wrong message when trying to pay for upgrade

Walter
Dropboxer

Sure thing @Ruth_Angel - you've got :envelope:

 

Whenever you get the chance, please have a look at your email's inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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