cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
The Dropbox Community is looking for feedback from you! Sign up to be a part of our customer panel here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Storage space

Storage space

TQ99
New member | Level 2
Go to solution

I am a free account user with just the basic 2 GB of space. My computer shows I have 715MB and my dropbox app also confirms I have 1.8GB unused space.

So why am I getting messages saying my Dropbox is full and will no longer sync files?

I also have 250GB spare capacity on my computer's hard drive.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

19 Replies 19

Mark
Super User II
Go to solution

What does www.dropbox.com/home show in terms of files? Is that the same as on your machine?

What about www.dropbox.com/account/plan ? That is the quota that matters


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

TQ99
New member | Level 2
Go to solution

www.dropbox.com/account/plan shows I'm using 0.9 GB of 2.75 GB

 

Files on computer match those on dropbox

 

I'm guessing I should assume messages from Dropbox saying I'm out of space are just a ploy to get me to sign up for paid account then, and can just be ignored!!

 

Thanks

First Hunt Guy
New member | Level 2
Go to solution

Didn't help me.  Validated that my storage is in my "Plan" which shows I have plenty of space left.

Mark
Super User II
Go to solution

Do you have enough hard drive space? Are you sure the error isnt from your computer? 

 

Dropbox wont be saying it cannot sync if you have space according to the website. 

 

Can you post a screenshot?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

sapelzin
Explorer | Level 3
Go to solution

My account says that I'm using 54gb of space, but the files shown are using less than 2gb.  All was fine before I was asked to trial a paid account, and the trial expired.

sapelzin
Explorer | Level 3
Go to solution

sapelzin_0-1657153202931.png

 

Megan
Dropbox Staff
Go to solution

Hi @sapelzin, how are you today? 

 

When you access your plan page, you can find a breakdown of all your content. Do you have any shared content that's taking up space to the account? 

 

What do you see on your home page? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

sapelzin
Explorer | Level 3
Go to solution

Thank you for your response.  My plan page says that I'm using 54 gb.  When I look on my mac, it says the files take up 344mb of space.  The same files are listed on my mac and on my Dropbox home page.

sapelzin_0-1657201368907.png

 

 

 

Walter
Dropbox Staff
Go to solution

Hey @sapelzin, could you maybe try another browser and let us know if you see any difference?

 

Also, can you check your account's home page and calculate the size of any folders you may have stored there?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    gdog503 Explorer | Level 4
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?
Need more support?