Support experience and rating not great.

[orders vistaone]

Horrible experience with support from DB. If there was a medium for reviewing their ability, or inability to support customers, I would gladly give a zero rating for their service.

[Megan]

Hey @orders vistaone, sorry to hear about this! ☹️

Would you like to share your ticket number reference with me, in order to locate it on our system, and pass my comments to the relevant department too?

Keep me posted!

[orders vistaone]

The experience stems from the inability to speak with a support person. As a DB customer for many years there have been few interactions with support, all of which via electronic communication. When the ability to receive support by email or chat, having the means of speaking with a person should be an option.