cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The payment has been refused after updating my plan to a 30 day trial.

The payment has been refused after updating my plan to a 30 day trial.

fielp
Explorer | Level 3
Go to solution

Hi,

When I enter all my payment details, agree to terms and click 'start free trial', I receive the following message:

The payment has been refused. Contact your bank to enable the card for online use and/or re-enter the correct card details again.

Already checked with my credit card provider, they say that the €0,00 transactions to verify are accepted, while Dropbox gives the message above.
I already tried it in multiple browsers and incognito.

Could somebody support me on this?
Thanks! 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @fielp, it might have had some restriction linked to it.

 

In any case, I'm glad everything is back on track. Let me know if you need anything else! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Megan
Dropbox Staff
Go to solution

Hi @fielp, welcome to our Community! 

 

Sorry to hear about that. If you have a PayPal account, can you try using it in order to upgrade? 

 

Also, is the card authorized for online use too? I know it sounds trivial, but have you double-checked all the info that is correct, and up to date? Based on the error, it sounds like it is coming from the card's end.

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fielp
Explorer | Level 3
Go to solution

Hi Megan,

Checked everything with the CC provider. If PayPal is the only option left I can try that. But I prefer a CC over a debit card/Paypal

Megan
Dropbox Staff
Go to solution

Hi @fielp, definitely see where you're coming from.

 

Did you have any updates on this? If not, then I can reach out via email, in order for us to have a closer look into this. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fielp
Explorer | Level 3
Go to solution

I used my Revolut Visa card and that one did work.
Still no clue why the ICS credit card didn't work..

Megan
Dropbox Staff
Go to solution

Hey @fielp, it might have had some restriction linked to it.

 

In any case, I'm glad everything is back on track. Let me know if you need anything else! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    fielp Explorer | Level 3
What do Dropbox user levels mean?