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_Pal1's avatar
_Pal1
New member | Level 2
5 years ago
Solved

I need help identifying an unknown Dropbox charge.

Hi, I have an unknown dropbox charge that appeared on via paypal.   I have checked the bank statement and all it says is : PAYPAL *DROPBOXINTE 000000000 so it does not work if I input it in the...
billing
Payments
  • Megan's avatar
    Megan
    5 years ago
    Hi justine13, I am sorry to hear about this, but I'm here to help. 

    Is there any change that you have two Dropbox accounts? 

    You can also check out our self-serve lookup tool. That'll help you identify where the charge is coming from.

    Can you give this a go, and let me know of any updates?
JanS's avatar
JanS
Explorer | Level 4
3 years ago

Unfortunately my browser, Safari, doesn't recognise the link to the form, so I can't open it. Just checking this is genuine before I try it again on Google Chrome.

 

JanS

 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
JanS wrote:

Unfortunately my browser, Safari, doesn't recognise the link to the form, so I can't open it.

Try it again, please. There was a problem with the link in Walter's reply (it was incomplete). I've corrected it.

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