Your plan and billing information are managed externally

[fstoolcorp]

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:

Your plan and billing information are managed externally

[Hannah]

Hey @jetlee! I just sent you an email, so make sure you get back to me, when you get a moment.

Thanks!

[daniellat]

I am unable to upgrade my account. Every time i try it says "account is managed externally" and i keep going around in circles. I currently dont have enough space for my content and work. I also tried to contact dropbox and only managed to get through to support once - and they were unable to solve it. Help!

[Cheridragul]

Hi Nancy, Can you please add a support ticket for me as well? Same problem.

[Megan]

Hi @daniellat, how are you today?

You mentioned that you've already contacted our Support. Would you be able to send me your ticket number reference, so I can locate it on our system?

Keep me posted!

[daniellat]

it was in online chat and the transcript wioth number never got sent to me so I have had no way to follow up

[baileyhoward2400]

I don’t know what was done on the support end but I was finally able to get more space on Friday.

[daniellat]

Yes I was trying Saturday and Sunday (and today) still unable

[Gary18]

I am having exactly the same issue - I have an expired and removed Google subscription - expired last week - and can't upgrade directly and can't get Dropbox support as I am now not a paying customer (even though I want to be!)

[Cheridragul]

Good morning Megan,
I am having the same problem, can you please help me get a support ticket? Thank you!!

[Dallal]

Hello,

I am unable to upgrade my plan using the Dropbox.com website.  My subscription with the Apple App Store has already expired, and I do not want to upgrade through Apple.  I keep getting this error message:  "Your plan and billing information are managed externally."  How can I upgrade without using the Apple App Store?