how to end trial -> but there is no subscription (mobile, android)

[Tiia]

Hei

I have problem since I have activated trial, but there is no subsctiption or cancel plan existing.

I have followed the article trying to cancel the account within the wanted time but there is nothing i can do. and i tried to find where to contact support-> only found this community.

I did open the account with another person sharing the files. So i have basic account and I am unable to cancel the substription

[Um1]

Hi Hannah.
Yes I have followed the steps .
I joined through Google play exactly as this person did
When it shows subscriptions there are no subscriptions to Dropbox showing but it clearly says in drop box that I am on a basic plan trial which I will be CHARGED FOR IN A MONTH!
So many people are having this problem!
Please fix it

[Jay]

Hi @Um1, there isn't a plan like the Basic plan trial, since the Basic plan is free.

Could you attach a screenshot, while hiding personal info, showing exactly what you're seeing on your mobile device?

[Um1]

I don't know how to attach a screenshot sorry

[Nancy]

Hey @Um1, hope you don’t mind me jumping in. 

Right before you post your reply on the forum, you should be seeing a small camera icon above your message box. 

If you click on it, you should be able to upload your screenshot to the forum.

Hope this helps!