unable to restore purchase

[ltg444]

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)

[Jay]

Hi @ltg444, thanks for bringing this to our attention.

Are you on a stable and reliable WiFi network? 

Could you try connecting to cellular data to restore the purchases?

This will help me to assist further!

[ltg444]

I tried a few times and it gives me an error message (NSURLErrorDomain error 409.)

[Hannah]

Hey @ltg444, sorry to jump in here. 

Can I actually reach out to you via email, so we can look into this internally?

[andre347]

I bought a pro subscription and it processed payment through the App Store and shows I paid. But in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)

[Jay]

Hi @andre347, I've merged you to this thread for those with similar questions.

If you need any further assistance, please let me know.

[Mslater33]

Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased. 

[Megan]

Hey @Mslater33, happy Friday! 

Would it be okay if I reached out to you via email, in order for us to have a closer look into this? 

Keep me posted! 

[Ang3]

I’m having same issue

[Ang3]

Im having the same issue, did you get this solved?