Plans and Subscriptions
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There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
Hi @ltg444, thanks for bringing this to our attention.
Are you on a stable and reliable WiFi network?
Could you try connecting to cellular data to restore the purchases?
This will help me to assist further!
Hey @ltg444, sorry to jump in here.
Can I actually reach out to you via email, so we can look into this internally?
Hi @andre347, I've merged you to this thread for those with similar questions.
If you need any further assistance, please let me know.
Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.
Hey @Mslater33, happy Friday!
Would it be okay if I reached out to you via email, in order for us to have a closer look into this?
Keep me posted!
For more info on available support options, see this article.
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