cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you know more about files sizes, you can make more informed decisions about which files you upload and then you can maximize the space in your Dropbox Basic account?

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

6 digit code required to login, is sent to an email address I can no longer access

6 digit code required to login, is sent to an email address I can no longer access

lihaolin1991
Explorer | Level 3

Hello, 

I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email address, however, my email address has expired, because I left my previous institute. So my situation can be summarized in the following:

1. email address linked to the account is not accessible, by no chance it can be recovered.

2. I have no device with the account login 

3. I have the password for my dropbox account

 

What can I do to recover my account?

 

BTW, I am still paying for the professional plan!!

4 Replies 4

Re: 6 digit code required to login, is sent to an email address I can no longer access

Mark
Super User II

Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments. 

 

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
 

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: 6 digit code required to login, is sent to an email address I can no longer access

Hannah
Dropboxer

Hey @lihaolin1991, sorry to see you're having trouble accessing your account.

 

Once you create your ticket, like Mark suggested, do give us the ticket number, so we can look it up in our system.

 

Let me know if you come across any trouble.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: 6 digit code required to login, is sent to an email address I can no longer access

lihaolin1991
Explorer | Level 3

Very Sad, I probably will lose all my data.

The possibility of getting back my email account is tiny,  I could try, but it may take several years.

I know it is not possible now, but I suggest that If one could provide you with their payment record from the bank of my credit card, then they should be able to recover their account.

 

 

 

Re: 6 digit code required to login, is sent to an email address I can no longer access

Nancy
Dropboxer

Hi @lihaolin1991, I’m sorry to hear about this. 

 

While our support team can use billing info in order to locate and cancel a subscription, they can’t use it as proof of account ownership, I’m afraid. 

 

Another thing you can perhaps try is to check whether you had previously installed the desktop app on one of your computers. If you had, then there’s a chance your local Dropbox folder is still located there, along with your files.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropboxer
  • User avatar
    lihaolin1991 Explorer | Level 3
  • User avatar
    Hannah Dropboxer
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?
Need more support?