Does Dropbox delete a maxed out account that has been inactive?

[jdowns]

Hello,

I had maxed out my basic plan and hadn't really been using dropbox since. i went to reference something in there and everything but ONE photo had been deleted. Why did this happen? 

Thanks!

[jdowns]

to clarify, it has been at least a couple years since using my dropbox.

[Mark]

Hi @jdowns 

Yes, Dropbox removes accounts that have not been logged in to in the past 12 months. So any files in that account would be removed after 12 months. 

[jdowns]

okay thank you, that's what i thought. is there any way of restoring that? but why would one photo be left in there??

[Mark]

Hi @jdowns 

No, there is no way to recover them. 

You can see what has happened on the account at www.dropbox.com/events around activity like deletions etc. It will only show the most recent ones, however. 

[jdowns]

It says there is no activity to show.

[banko]

Hallo guys, my Dropbox account got deactivated Almost 1,5/ 2 years ago because an issue with breaking the policies. They said there was a file inside, which is Not allowed. Now my question: u see any chance to get my account back?

Thanks!

[Rich]

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@banko wrote:
my Dropbox account got deactivated Almost 1,5/ 2 years ago ... u see any chance to get my account back?

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No. Once an account has been deleted, there's no way to recover the account or the files that it contained.

[banko]

But they said its deactivated, isnt that sth else? Thanks for fast answer!

[Rich]

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@banko wrote:
But they said its deactivated, isnt that sth else? Thanks for fast answer!

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Deactivated nearly 2 years ago. Accounts are deleted after a year of no activity.