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Does Dropbox delete a maxed out account that has been inactive?

Does Dropbox delete a maxed out account that has been inactive?

jdowns
New member | Level 2

Hello,

I had maxed out my basic plan and hadn't really been using dropbox since. i went to reference something in there and everything but ONE photo had been deleted. Why did this happen? 

Thanks!

5 Replies 5

Re: Does dropbox delete a maxed out account that has been inactive?

jdowns
New member | Level 2

to clarify, it has been at least a couple years since using my dropbox.

Re: Does dropbox delete a maxed out account that has been inactive?

Mark
Super User II

Hi @jdowns 

Yes, Dropbox removes accounts that have not been logged in to in the past 12 months. So any files in that account would be removed after 12 months. 


 


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Re: Does dropbox delete a maxed out account that has been inactive?

jdowns
New member | Level 2

okay thank you, that's what i thought. is there any way of restoring that? but why would one photo be left in there??

Re: Does dropbox delete a maxed out account that has been inactive?

Mark
Super User II

Hi @jdowns 

 

No, there is no way to recover them. 

 

You can see what has happened on the account at www.dropbox.com/events around activity like deletions etc. It will only show the most recent ones, however. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Does dropbox delete a maxed out account that has been inactive?

jdowns
New member | Level 2

It says there is no activity to show.

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    jdowns New member | Level 2
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    Mark Super User II
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