cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Whether you want to work on being more organized, your productivity or you want to use AI to make your life easier, we’ve got something for you right here.

Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error when trying to verify my email address

Error when trying to verify my email address

Luvialazo
Explorer | Level 3
Go to solution

I am trying to install the app on my laptop, which is updated with Ventura version, 

 

All goes well until I need to verify my account with the 6 numbers code, it says an unexpected error happened and it marks the code incorrect even though is correct, I have tried several times and now It is not sending me more verification codes to my mail to move forward. 

 

Is the app compatible with Ventura version? 

 

Thanks a lot ! 

 

 

😞 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Luvialazo, thanks for bringing this to our attention.

 

I'm not really sure that this has to do with the Dropbox application; you can definitely use it on a macOS Ventura computer.

 

Can you login to your account directly through our website, verify your email there first and then try to sign in to the app, to see if that helps?

 

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

1 Reply 1

Hannah
Dropbox Staff
Go to solution

Hey @Luvialazo, thanks for bringing this to our attention.

 

I'm not really sure that this has to do with the Dropbox application; you can definitely use it on a macOS Ventura computer.

 

Can you login to your account directly through our website, verify your email there first and then try to sign in to the app, to see if that helps?

 

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?