Error when trying to verify my email address

[Luvialazo]

I am trying to install the app on my laptop, which is updated with Ventura version, 

All goes well until I need to verify my account with the 6 numbers code, it says an unexpected error happened and it marks the code incorrect even though is correct, I have tried several times and now It is not sending me more verification codes to my mail to move forward. 

Is the app compatible with Ventura version? 

Thanks a lot ! 

😞 

[Hannah · Accepted solution]

Hey @Luvialazo, thanks for bringing this to our attention.

I'm not really sure that this has to do with the Dropbox application; you can definitely use it on a macOS Ventura computer.

Can you login to your account directly through our website, verify your email there first and then try to sign in to the app, to see if that helps?

Let me know how it goes!