Logging In with Email Address No Longer Valid

patlaw · ‎01-03-2023

I have several Dropbox accounts, and I'm trying to clean them up. One has an email address that is no longer valid, and it cannot be recreated. I have the password. It works. The problem is Dropbox sends the login confirmation code to the invalid email address. The online help I've read indicates that I should be able to log in, but I can't. Is there a way to log in?

Mark · ‎01-03-2023

Hi @patlaw

If its sending a secure code to the email unless you can get the email address active again there is no way to log in.

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Mark · ‎01-03-2023

Hi @patlaw

If its sending a secure code to the email unless you can get the email address active again there is no way to log in.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

patlaw · ‎01-03-2023

Thanks, Mark. That's very unfortunate and will certainly play into our decision whether to use Dropbox or a competitive product.

Logging In with Email Address No Longer Valid

Logging In with Email Address No Longer Valid

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