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Login error 500. ...anyone else?

Login error 500. ...anyone else?

alexholloway
New member | Level 2
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Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

 

I get the same issue if I click on home link, and help link.  Status page says there are no problems.

I also got a notification that my account has been downgraded and that I can no longer set files to be online only.

 

anyone else having similar issues?

 

Thanks

 

 

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi all

This is a known issue: https://status.dropbox.com/


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

11 Replies 11

tjcruz
Explorer | Level 4
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Exactly the same here, and the desktop app tells me my account has been downgraded and I cannot have online files.

kglaw2020
New member | Level 2
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I cannot log in to our Dropbox. Is tere a live operator here we can call too

chadmfit
New member | Level 2
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I have the exact same issue including "my account has been downgraded and that I can no longer set files to be online only."  When I tried to respond to this forum message it gave me a 500 error as well. So I had to go to a new browser and use my google account to answer.  Something is definitely wrong with the account. I hope they get it fixed soon. I utilize dropbox frequently for work and can't have long outages!

SarahB8
New member | Level 2
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Hi , 

 

Yes just keep getting error message  and unable to login . Please Help !!

Mark
Super User II
Go to solution

Why can you not log in? We need more info


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Solomon2
New member | Level 2
Go to solution

I can't access dropbox. I can't even get to the login page. I got error 500 and then when I tried navigating around in the help area to find a solution I got error 5xx.

Mark
Super User II
Go to solution

Hi all

This is a known issue: https://status.dropbox.com/


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Mark
Super User II
Go to solution

This may also be relevant: https://status.dropbox.com/


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

I have the same problem
New member | Level 2
Go to solution

same problem here

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    AS1111 New member | Level 2
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    Walter Dropbox Staff
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    I have the same problem New member | Level 2
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    Mark Super User II
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