Missing files when logging into Dropbox after a long time

[shanileborja]

Hi there i used dropbox years ago and totally forgot I hd files saved there. When I tried to log in to my account it says there was no account under that email but, thats impossible because I always use the same email. please bring back my account and files!!

[Nancy · Accepted solution]

Hi @shanileborja, and thanks for posting here.

If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). 

However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email address a few months in advance.

Hope this clarifies things.