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Need to talk to a Dropbox support member ASAP. How can I contact them without a business account?

Need to talk to a Dropbox support member ASAP. How can I contact them without a business account?

JoshH_
New member | Level 2

I need to urgently contact Dropbox support regarding a serious security concern, but I can't find a phone number for contacting them without a business subscription. Can you please give me a method of contact a support member as soon as possible?

6 Replies 6

JoshH_
New member | Level 2

This is regarding an urgent security concern. One of my customers has had their account compromised and the attacker is impersonating this user with a malicious dropbox account. They are sending out malicious links from the account and we need this closed down ASAP. I need to talk to someone about this as I can't get a phone number without a business account.

Rich
Super User II

@JoshH_ wrote:

I need to urgently contact Dropbox support regarding a serious security concern, but I can't find a phone number for contacting them without a business subscription. Can you please give me a method of contact a support member as soon as possible?


There are no phone numbers to call, even for Business customers. Phone support for Business customers is handled via a callback initiated from the Admin console for the account. All others need to use the support options available to them on the Support page.

 

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

sgk1
New member | Level 2
Japan staff Matsumoto ignore the request and questions
I am not sure why we can not have any support

Megan
Dropbox Staff

Hi @sgk1, I'm more than happy to help! 


Can you give me some more info, in regards to the situation you're experiencing? It sounds like you've contacted our Support, right?

 

If so, feel free to send me the ticket number reference. 

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Fmolyneux
New member | Level 2

This is not urgent, I just want to talk to someone in charge of my account who can answer some questions for me

 

Rich
Super User II

@Fmolyneux wrote:

This is not urgent, I just want to talk to someone in charge of my account who can answer some questions for me


Phone support is only available with a Business account. If you have a Business account, you can initiate a call-back via the Help option in your Admin console. Otherwise, you can find the support options available to you while you're signed in on the Support page.

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Top contributors to this post

  • User avatar
    Rich Super User II
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    Fmolyneux New member | Level 2
  • User avatar
    Megan Dropbox Staff
  • User avatar
    sgk1 New member | Level 2
What do Dropbox user levels mean?