Old account closed due to inactivity. What can I do?

[AnthonyMondz]

How do I reopen my account after it got closed? I have one registered with my Yahoo account and it got closed on May 2nd and I want to reopen it so I can move my files to another account, This account is one I just made to post this.

[Jane]

Hey AnthonyMondz,  

Thanks for getting in touch on the Community, we'd like to welcome you & we hope that you enjoy it here!

Just to clarify, you mention that your account got closed. Did you delete your account or was it closed due to inactivity? 

Once I have this piece of info, I'll send over more details about it. 

Kind regards, 

JaneA

[Mark]

You may find Anthony that it isnt possible if it was due to inactivity Im afraid.

[ferpal1]

Hello there!

Help please!!!

My account gor closed due to inactivity.

I have been away for a while and did not need to access the account but

is there a way to re open it? 

Thank you 

Fernando

[Rich · Accepted solution]

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ferpal1 wrote:

My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

---

More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

[Jane]

Hey @ferpal1, if you go per @Rich 's advice, please let me know here, so that I check it on my end!  

Looking forward to hearing back from you. Thanks!

[emekusfbi]

Hello my account was closed yesterday about 22:42 pm... i cant afford to close that account , pls how do i reactivate it

[emekusfbi]

The name of the account is [personal information removed by moderation for security reasons]

[Jane]

Hey @emekusfbi, as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to your account details in order to further advise on the matter), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system. I also removed your email address, as this is a public Forum & anything you post us is visible to anyone visiting this thread. 

Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks for checking in with us on the Forum & I’m looking forward to hearing back from you!

[ghenwaabureslan]

hello, 

I have realized that you have closed my drop box account, i am trying to view my folders with no luck. 

I need to open the account again in order to view my folders please. 

thank you