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Someone opened some old cryptocurrency files on my Dropbox, how?

Someone opened some old cryptocurrency files on my Dropbox, how?

fuserr
Explorer | Level 4

Hello,

 

As you can see from this screenshot, someone opened some files in my Dropbox, all these being old cryptocurrency wallets (there was nothing inside fortunately).

2023-11-22 11_30_44-Tray Assistant.png

If I check from the device log (settings-security-devices) I am the only one logged into Dropbox, from my desktop and from my Pixel phone. The last activity from my Pixel phone is set as 22h ago, same as the time these wallets have been opened. 

 

Now: I know for sure that I didn't open any of these files since I even forgot that I have them. And I don't have any cryptocurrency app on the phone that is connected with these wallets. 

How do I find out who and how they opened these files?

 

PS: I have 2fa activated on Dropbox since many years. No one has physical access to wither my desktop nor my phone.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hi @fuserr, I just sent you an email, and I'll be happy to see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

fuserr
Explorer | Level 4

Here are the 4 Apps with permission in my account, nothing seems like a security threat:

2023-11-22 11_46_02-Apps - Dropbox - Brave.png2023-11-22 11_46_23-Apps - Dropbox - Brave.png2023-11-22 11_46_34-.png2023-11-22 11_46_42-Apps - Dropbox - Brave.png

Jay
Dropbox Staff

Hi @fuserr, thanks for bringing this to our attention.

 

This could mean that an app on your machine might have tried to access those files, not necessarily open them, so it could've been a security program or antivirus. 

 

Is it possible that you might any apps or services that might monitor the Dropbox folder on your computer?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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fuserr
Explorer | Level 4

I had only windows defender and now installed Malwarebytes to run a scan but nothing is found. How should I proceed? 

 

The 3 files that have been "opened" and I have nothing to with it are all 3 files that have to do with wallets, cannot be a coincidence. Of all thousands of files I have in my dropbox... 

Megan
Dropbox Staff

Hi @fuserr, I see what you mean, but based on all the info you've provided (2fa & recent activity which doesn't seem to be from anyone else) I wouldn't worry. 

 

You can also have a look at your events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).

 

I also think this has to do with what my colleague, Jay mentioned and that the files were not actually accessed by someone else. 

 

However, you can always try changing your password as a security measure. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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fuserr
Explorer | Level 4

So what other could it be theoretically?

1) A software on my desktop that has access to my synced folders (if I just copy a file it does not show up in the recent activities, so in which case does it show up?)

2) password + 2fa = not an option because there are no more accesses on the log

 

Again: the 3 files that have been "opened" are all files that have something to do with wallets, this really cannot be a coincidence. 

I even had no antivirus software active more than windows defender so I don't know what else could be accessing those files.

 

Would you mind escalating this issue to a specialist?

 

Megan
Dropbox Staff

Hi @fuserr, based on all the checks that you did, it seems that everything is okay. 

 

However, I definitely see where you're coming from, and your need to be extra safe. If you wish, I can open a ticket on my end for you, in order for us to have a closer look into this. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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fuserr
Explorer | Level 4

Dear Megan yes I would like the ticket to be opened thank you

Megan
Dropbox Staff

Hi @fuserr, I just sent you an email, and I'll be happy to see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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fuserr
Explorer | Level 4

hey Megan I didnt receive any email unfortunately

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