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recrucial's avatar
recrucial
Helpful | Level 6
3 years ago
Solved

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking ver...
account access
desktop
Error Messages
  • Capital House's avatar
    Capital House
    3 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots recrucial - much appreciated!

 

If you happen to have a firewall or antivirus running, could you pause them temporarily and try again?

 

Also, if you happen to be on the Basic plan, make sure that there are no more than 3 devices connected to your account as you might be hitting the device limit. 

 

In any case, please let me know of any updates!

recrucial's avatar
recrucial
Helpful | Level 6
3 years ago

Hi Walter,

No luck! Checked and tried both suggestions as well as ensuring I have most up to date settings/browsers etc and even resetting the IP address.

So frustrating!

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