can't receive code because email no longer active, how can get access?

[charrua4]

The email address in the account is not longer active and I am unable to get the 2 factor ID code

There is important information in the google account and I don't know what to do, as there is no way I can contact dropbox about it

Can you help please ?

thank you 🙂

[Jay]

Hi @charrua4, thanks for bringing this to our attention.

Just for clarification, you don't have access to the email address at all? Is it possible to recreate the email address to your Dropbox account?

This will help me to assist further!

[Mark]

@charrua4 

If you have set up 2FA then the only way to disable that is to backup codes to gain access to the account. Without that your account is lost I'm afraid. 

[charrua4]

Hi Jay and thanks for your reply

No, I cannot access that email address at all

not sure what you mean about re-creating the email address to my dropbox account

I have the dropbox account with this email address, as well as the one with the closed/deleted email address

thanks

Gladys

[charrua4]

Thanks Mark,

the thing is I never set up 2FA, not at all

Gladys

[Nancy]

Hey Gladys, I hope you’re doing well. 

If Dropbox was to send you a 2FA code, then it would most likely be sent as a text message to your mobile device. 

Since this one’s being delivered to your email address instead, is there any chance that you’re referring to the one-time security code instead?

[charrua4]

Hi Nancy
Probably, I just assumed it was a 2FA

[Megan]

Hi @charrua4, is it possible that you have any device currently connected to your Dropbox account, such as a computer or mobile device?

[charrua4]

Hi Megan
No other device is connected to that dropbox account
Thanks for your help

[Megan]

Hi @charrua4, I'm afraid that without access to your email address, we wouldn't be able to do much.

For security reasons, you'd need access to it, so the only way to go on about it, is to do what Jay suggested, and re-create the email.