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dperonteau's avatar
dperonteau
Explorer | Level 4
3 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
account access
security
DannyBoy23's avatar
DannyBoy23
New member | Level 2
3 years ago

Hi 

I've added a secondary email to my Dropbox because my primary email will be terminated in the coming months. (My decision).

When I have tried to reset my DB password using this secondly email, I receive no email inviting me to reset the password but I am still able to reset the password using my soon to be terminated primary email.

Ideally I would like to delete my primary email and just use the new email.

This is becoming more complicated than I thought it would be - please advise.

Many thanks.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi DannyBoy23 

     

    You need to remove the secondary email and then add that as your primary one - that way it wont send to other accounts etc. 

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