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dperonteau's avatar
dperonteau
Explorer | Level 4
3 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
account access
security
Yusufi123's avatar
Yusufi123
Explorer | Level 3
3 years ago

Hi all

I am unable to receive any kind of email from the dropbox, like reset password email or verification email, I have already checked in junk folder and have added no-reply@dropbox.com to my address book. Please suggest, I have lost total access to my account.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Yusufi123, how are you today?

 

Can you also try requesting a new password reset email, using a different browser than the one you're currently using?

 

Thanks a bunch! 

  • Yusufi123's avatar
    Yusufi123
    Explorer | Level 3
    3 years ago

    Thanks for the suggestion, but it still doesn't work.

    Previously I had been trying  with Google Chrome and now I tried with Mozilla Firefox, but still unable to receive.

    Please suggest something else if possible.

     

    Thanks

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update, Yusufi123.

       

      Would it be okay, if we reached out to you via email, so we can investigate this internally?

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