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Password reset email not received

Password reset email not received

RobySeek
New member | Level 2

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.

1 Accepted Solution

Accepted Solutions

Re: Password reset email not received

Jay
Dropboxer
If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

35 Replies 35

Re: Password reset email not received

Jay
Dropboxer
Hi @RobySeek, thanks for bringing this to our attention.

Do you have any other devices connected to your account?

Are you using a custom domain name, or a public email provider?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Password reset email not received

RobySeek
New member | Level 2

Hi! No, I don't have other devices connected to the account and the email was made with yahoo.

I was looking through the emails I received in all these years from dropbox and like 1-2 years ago they said that they deleted my account due to my innactivity, but after that email, I still got other emails saying that my memory was full and I should upgrade my plan. So my question is: is it not closed?

Re: Password reset email not received

Jay
Dropboxer
If the account hasn't been accessed for over 12 months, then it means that it wouldn't be possible to regain access to the account of the files within. 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Password reset email not received

Daryl1
New member | Level 2

Hi Jay

I have a similar issue.  I am trying to set up Dropbox on a second device but cannot remember password.  Have requested a email to the email address that is in my profile multiple times but have not received it.  It is not in my junk or spam folders and I have added Dropbox to my address book.

Need help

Daryl

Re: Password reset email not received

Megan
Dropboxer

Hi @Daryl1, how are you today?

 

Can you also try requesting a new password reset email, using a different browser than the one you're currently using? 

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Password reset email not received

Goldfich
Explorer | Level 3

I can't delete my account because I don't remember the password.
When I try to reset password - I don't get an email.
I have access to the account - via Google Sign In
How can I delete an account?

I can't delete my account

Goldfich
Explorer | Level 3

Hey there!
I can't delete my account because I don't remember the password.

When I try to reset password - I don't get an email.
I have access to the account - via Google Sign In
How can I delete an account?

Re: Password reset email not received

Walter
Dropboxer

Hey @Goldfich, sorry to hear you're having issues with this.

 

Could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Password reset email not received

Goldfich
Explorer | Level 3

Hi Walter,
I have seen previous instructions.
The contact has been made.
I still can't get the letter.

Who's talking

Top contributors to this post

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    jawan Explorer | Level 3
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    Hannah Dropboxer
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    Megan Dropboxer
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