Password reset email not received

[RobySeek]

Hi! I created my account back in 2016-2017 and I didn't use it for a while. I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact with no-reply@dropbox.com but nothing worked. I know this is the right email because I got a lot of mails from dropbox about my account saying that my account storage is full and I should upgrade.

[Jay]

Hi @DANRAT, @rayvanb, are you using any custom domains for your email address, or is there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

[rayvanb]

I use Microsoft as my mailprovider. I assume they didn't block any of your servers as that may cause issues for a lot of people.

[DANRAT]

As far as I know there should be none

[Walter]

Thanks for clarifying that for us @rayvanb & @DANRAT. Would it be OK if we reach out via email to have a further look internally at this point?

Let us know and we'll use the email address that's connected to your profile here on our Community. 

[Albaroody]

hey Walter,

The message that I was supposed to get was a 6 digit OTP, I didn't get it yet, how can I send you the address that I have a problem with?

[rayvanb]

That would be fine and great. Hope to hear from you soon.

[Walter]

I can send you an email to the email address that's associated with your profile here on the Community @Albaroody

Let me know if that'd be fine with you.

As for you @rayvanb, please have a look at your email's inbox and we'll take it from there - I just sent you a message!

[Albaroody]

Please do send me an email and I will point to the account with the problem in a response email

[Walter]

Sure thing @Albaroody - you've got  

[aanna_o]

Hello,
I'm having problems connecting to a paid dropbox account, when I use the password that was set I am told that the password or email is wrong.

When requesting the link to reset the password, I cannot receive the link even following the instructions provided by dropbox.

Any idea what I can do? I tried to contact you via chat and searched through the support instructions, but nothing solved the problem.

I need to regain access to the account as it is an account used to back up a business computer.