Settings and Preferences
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I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ).
My browser: Firefox 115.2.1esr (64-bit)
Operating system: Ubuntu 20.04 LTS
It should be noted that it worked at the beginning and then suddenly no longer.
It wouldnt usually open when you click on Dropbox (that opens a pop up menu), you need to then click on the browser icon for a web page to appear.
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Hi @bi3mw! Can you send a screenshot of the exact icon you’re clicking at, so that we may have a visual?
Besides that, are you having any issues when accessing the Dropbox website directly from your Firefox browser (without going through the desktop app first)?
Hi @bi3mw, what is your default browser on your machine? If you have the browser open in general, and then click the link in the Dropbox icon, does the Dropbox site load?
I don't know if it's the same on Linux, but on Windows that icon doesn't directly open the Dropbox website. When you click the icon a file is saved to your local temp folder and then that file is opened in your browser, which then redirects to the Dropbox website.
Assuming the Linux client works the same way, could something be preventing Dropbox from writing the local file before trying to open it in the browser?
For more info on available support options, see this article.
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