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The web page does not open when one click on the icon.

The web page does not open when one click on the icon.

bi3mw
Explorer | Level 3

Hello,
I have the problem as described. The Dropbox web page does not open when clicking on the icon at the top of the desktop menu bar ( selection option ).

 

My browser: Firefox 115.2.1esr (64-bit)
Operating system: Ubuntu 20.04 LTS

 

It should be noted that it worked at the beginning and then suddenly no longer.

-bi3mw-

10 Replies 10

Mark
Super User II

Which icon?

 

It wouldnt usually open when you click on Dropbox (that opens a pop up menu), you need to then click on the browser icon for a web page to appear. 


 


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bi3mw
Explorer | Level 3

Yes, I mean the pop-up menu ( Dropbox start Website / German ). Nothing happens when I click on it.

Nancy
Dropbox Staff

Hi @bi3mw! Can you send a screenshot of the exact icon you’re clicking at, so that we may have a visual? 

 

Besides that, are you having any issues when accessing the Dropbox website directly from your Firefox browser (without going through the desktop app first)?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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bi3mw
Explorer | Level 3

Dropbox01.jpg

 

If I type the address of Dropbox directly into the address bar of the browser I can access Dropbox.

 

Jay
Dropbox Staff

Hi @bi3mw, what is your default browser on your machine? If you have the browser open in general, and then click the link in the Dropbox icon, does the Dropbox site load?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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bi3mw
Explorer | Level 3

My default browser is: Firefox 115.2.1esr (64-bit)

No, nothing happens even if the browser is already open.

 

Rich
Super User II

I don't know if it's the same on Linux, but on Windows that icon doesn't directly open the Dropbox website. When you click the icon a file is saved to your local temp folder and then that file is opened in your browser, which then redirects to the Dropbox website.

 

Assuming the Linux client works the same way, could something be preventing Dropbox from writing the local file before trying to open it in the browser?

bi3mw
Explorer | Level 3

I have changed the default browser to Google Chrome as a test. With this setting, Dropbox works. So there seems to be a problem with Firefox ESR.

bi3mw
Explorer | Level 3

Now is this primarily a Dropbox problem or a Firefox problem ?

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    Rich Super User II
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    bi3mw Explorer | Level 3
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