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Mace68's avatar
Mace68
Explorer | Level 4
4 years ago

Cannot view size of Vault or any folders within it using Web interface.

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Vault (the folder in the example is not large at all).

 

 

Error Messages
Web

7 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi @, thanks for bringing this to our attention.

     

    Do you have the Dropbox desktop application installed? 

     

    Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted?

     

    This will help me to assist further!

  • Mace68's avatar
    Mace68
    Explorer | Level 4
    4 years ago

    I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

     

    If so, does it display the same message? 

  • Mace68's avatar
    Mace68
    Explorer | Level 4
    4 years ago
    Megan wrote:

    Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

     

    If so, does it display the same message? 

    Yes, same message in Chromium 107.0.5304.121 as in Firefox 107.0.1

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Mace68, sorry for jumping in to this thread.

     

    Is it OK if we open a ticket for you? That’ll help us investigate this further.

     

    Let me know.

  • Mace68's avatar
    Mace68
    Explorer | Level 4
    4 years ago
    Nancy wrote:

    Hi Mace68, sorry for jumping in to this thread.

     

    Is it OK if we open a ticket for you? That’ll help us investigate this further.

     

    Let me know.

    Sure that would be fine, thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Mace68, happy Friday! 

     

    You've got an email! :envelope:

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