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Cannot view size of Vault or any folders within it using Web interface.

Cannot view size of Vault or any folders within it using Web interface.

Mace68
Explorer | Level 4

I cannot view size of my Vault, as calculate size doesn't seem to be an option for it when displaying "All Files", and I only get the following when trying to calculate any folder sizes within the Vault (the folder in the example is not large at all).

 

Mace68_0-1669787364534.png

 

7 Replies 7

Jay
Dropbox Staff

Hi @, thanks for bringing this to our attention.

 

Do you have the Dropbox desktop application installed? 

 

Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Mace68
Explorer | Level 4

I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

Megan
Dropbox Staff

Hi @Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

 

If so, does it display the same message? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Mace68
Explorer | Level 4

@Megan wrote:

Hi @Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

 

If so, does it display the same message? 


Yes, same message in Chromium 107.0.5304.121 as in Firefox 107.0.1

Nancy
Dropbox Staff

Hi @Mace68, sorry for jumping in to this thread.

 

Is it OK if we open a ticket for you? That’ll help us investigate this further.

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Mace68
Explorer | Level 4

@Nancy wrote:

Hi @Mace68, sorry for jumping in to this thread.

 

Is it OK if we open a ticket for you? That’ll help us investigate this further.

 

Let me know.


Sure that would be fine, thank you.

Megan
Dropbox Staff

Hey @Mace68, happy Friday! 

 

You've got an email! :envelope:


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Mace68 Explorer | Level 4
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